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Our opening hours
| Monday - Friday | 10am - 6pm (CET) |
| Saturday | 11am - 3pm (CET) |
| Sunday | Closed |
Common questions
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Yes. We deliver to more than 40 countries, worldwide. Select your desired country for delivery at checkout, and you will see which shipping options apply to the destination of your choice.
We offer free shipping and free returns within the EU, The United Kingdom and Ireland included.
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Yes. You can change and add items to your order if you have not completed your purchase at checkout.
It is important to us that you receive your order quickly, and will prepare and send your order immediately after you have completed the purchase. If you forgot something, we recommend that you place a new order.
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The United Kingdom and Ireland
We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.
You can easily create your return shipping label via the link in your order- or delivery confirmation.
USA
We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.
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No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.
Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else.
You have 100 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked.
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All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.
You will get a more precise estimated delivery time at the checkout.
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Yes. We will provide you with a shipping confirmation containing your tracking number once your order has been dispatched from our warehouse.
You can use this number to track your package on the carrier's website at any time.
The tracking information is also available in your customer account on our website.
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Yes. We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to our Customer Service together with your order number.
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No. The customs and duty fees for orders to the UK and Ireland are covered by CarpetVista. Your order will be dispatched from our warehouse in Sweden.
For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website