Common questions

• What are the return shipping costs?

  United Kindom and Ireland

  We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

   

  USA

  We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

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• Do you have a store or showroom that I can visit?

  Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

  Our customer service is always ready to answer your questions if you require any extra advice regarding colors, materials, additional pictures or anything else. 
  

  You always have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

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• How can I track my order?

  We will send you a delivery confirmation containing your tracking number once your order has been dispatched from our warehouse.

  You can use this number to track your package on the carrier's website. 

  The tracking information is also available in your customer account on our website. 

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• How long is the delivery time?

  All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

  You will get a more precise estimated delivery time in the checkout. 

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