We will send you a delivery confirmation containing your tracking number once your order has been dispatched from our warehouse.
You can use this number to track your package on the carrier's website.
The tracking information is also available in your customer account on our website.
All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.
You will get a more precise estimated delivery time in the checkout.
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If your order has been damaged during transport, you must notify the driver immediately, so that he makes a note on the consignment note upon receipt. Then contact our customer service and report the issue and attach pictures that show the damages and the packaging. Remember to unpack the carpet and check it to discover both hidden and visible damage.
We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost.
You will see more precise prices and freight options in the checkout.
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We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.
Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.