• All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time in the checkout. 

  • Yes. We will provide you with a shipping confirmation containing your tracking number once your order has been dispatched from our warehouse.

    You can use this number to track your package on the carrier's website at any time. 

    The tracking information is also available in your customer account on our website. 

  • Our warehouse staff will thoroughly pack your order with recyclable materials.

    Your carpet will be delivered either folded or rolled up, depending on size regulations from the carrier.

  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.
  • Budbee delivers right to your doorstep. They deliver during evenings when most people are at home. Of course, you’ll be able to choose when and how your parcel should be delivered - if you want them to, they can knock, ring the doorbell, or leave the package on your doorstep.

     

    To track your delivery and state your preferences, download the Budbee app easily and free of charge. Budbee always keeps you updated through a link you received via text message or in the app. There you can also track your delivery in real-time.

  • We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost. 

    You will see more precise prices and freight options in the checkout. 

  • If your order has been damaged during transport, you must notify the driver immediately, so that he makes a note on the consignment note upon receipt. Then contact our customer service and report the issue and attach pictures that show the damages and the packaging. Remember to unpack the carpet and check it to discover both hidden and visible damage.