Order

  • We have a dedicated B2B-department who will be happy to help you set up your account. Please contact our B2B-manager Mattias Bjerstedt at b2b@carpetvista.se for all B2B-related inquiries. 

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  • Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.

    In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.

    You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout. 

     

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  • If you know what kind of carpet or carpet style you are looking for, type it into the search bar at the top of your screen or use our categories.

    You can search by, for example, carpet style, name or origin. 

    You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance. 

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  • After selecting the carpet of your choice, click on the ”Add to cart”-button to place the carpet in your shopping cart. 

    The next step is to go to the checkout counter. You do this by clicking on the link shopping cart in the top right corner. 

    The final step is to choose your delivery- and payment methods. Click on the options you prefer and follow the instructions given. 

    If you have any trouble placing your order, our customer service will be happy to place the order for you.

     

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Return

  • United Kindom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

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  • Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

    When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

    The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.

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  • You're able to return your carpet within 30 days after receiving it.
     
    In order to return, please contact our customer service by phone or email. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
     
    We arrange a pick up at your house - no need to carry the carpet to a post office.
     
    As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.

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Product information

  • Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colors, materials, additional pictures or anything else. 

    You always have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

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  • It is very common for carpets to shed during the first few weeks, especially in high traffic areas, making it easy to spot small fibers. Do not worry – loose and excess fibers from the rug are characteristics of the material used. 

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  • The care instructions for the carpet of course vary depending on the material. However, we always recommend that you turn to a professional carpet cleaner in your area to do the job. We do not recommend that you attempt to wash the carpet yourself.

    If you handle your carpet properly, you will not need to take it to a carpet cleaner very often. Read more about carpet care, maintenance, and stain removal on our Encylopedia page.

    We also sell a stain remover that is effective against most stains.

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  • A Patchwork carpet is made from older Turkish rugs, which are cut into smaller pieces and sewn together in new designs and sizes. The colors and patterns match and are specially selected. The majority has a sewn back.

    Patchwork is made from rugs that are between 20 and 50 years old. The result is a blend of traditional Turkish rug design and a contemporary retro style.

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  • A Colored Vintage is made from hand-knotted rugs that are at least 20-50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colors are neutralized before the mat becomes colored in a new exciting color. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic color impression, which will further enhance the mat's unique features. Due to this fact, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.

    Please note that these rugs have a deliberately worn appearance.

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  • All sizes and colors of carpets we have in stock are shown on our website. If a size or a color is not visible online, it is, unfortunately, sold out at the moment. In case another customer chooses to return it, the size/color might be back in stock. We would suggest that you check back in a couple of weeks. 

    It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability. 

     

    Unique rugs
    Since there is only one carpet produced, it is not available in other sizes or colors. Feel free to try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar carpet.

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Delivery

  • We will send you a delivery confirmation containing your tracking number once your order has been dispatched from our warehouse.

    You can use this number to track your package on the carrier's website. 

    The tracking information is also available in your customer account on our website. 

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  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time in the checkout. 

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  • We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost. 

    You will see more precise prices and freight options in the checkout. 

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  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.

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Payment

  • The transactions on our website are very secure and we co-operate with Nets which handles all our Internet payments. All payments are made on a safe encrypted connection for your security and to protect and prevent our customers from fraud. All payments are authorized with a technique know as 3D-Secure. All payments are also controlled manually for your safety.

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