Order

  • Yes. We deliver to more than 40 countries, worldwide. Select your desired country for delivery at checkout, and you will see which shipping options apply to the destination of your choice.

    We offer free shipping and free returns within the EU, The United Kingdom and Ireland included.

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  • You can change and add items to your order if you have not completed your purchase at checkout. It is important to us that you receive your order quickly, and prepare and send your order immediately after you have completed the purchase. If you forgot something, we recommend that you place a new order.

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  • Yes. We supply rugs to interior designers, set-designers, home-stagers, hotels, property developers, amongst others. If you need rugs for a larger internal project or would like to offer our rugs to your clients, click on the button below and fill out the application form.

     

    By becoming a RugVista trade partner you will become eligible for our loyalty program, giving you access to trade discounts on our entire assortment. You will also be assigned a dedicated account manager to assist you every step of the way in creating inspiring spaces.

     

    You fill in your application here or contact us directly at b2b@carpetvista.se.

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  • We have a dedicated B2B department who will be happy to help you set up your account. Please contact our B2B manager Mattias Bjerstedt at b2b@carpetvista.se for all B2B-related inquiries. 

     

    You can also visit our B2B website for more information. 

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  • Yes, as long as we have not yet begun to pack and prepare your order for delivery. Since we aim for fast deliveries, this process begins very promptly after your order is placed. Therefore we cannot guarantee that we will be able to cancel your order, but we will, of course, do what we can to assist you.

    In some cases, depending on the chosen payment method and delivery option, you're able to cancel the order yourself by logging in to your customer account.

    You are able to add and remove items in your shopping cart if you have not yet completed your order in the checkout. 

     

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  • If you know what kind of carpet or carpet style you are looking for, type it into the search bar at the top of your screen or use our categories.

    You can search by, for example, carpet style, name or origin. 

    You can refine your search by color, size, shape, carpet style, material, etc. by using our search filters or sort the items based on price or relevance. 

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Return

  • The United Kingdom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

    You can easily create your return shipping label via the link in your order- or delivery confirmation. 

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

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  • Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

    When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

    The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.

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  • You're able to return your carpet within 30 days after receiving it. Due to the pandemic, we are currently offering 100 days return policy. 
     
    In order to return, please follow the link in the return- or shipping confirmation to process your return request. You follow the steps and are immediately provided with the return label via email. 
     
    You are also able to contact our customer service by phone or email. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
     
    We arrange a pick up at your house - no need to carry the carpet to a post office.
     
    As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.

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Product information

  • No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them. We are located in the south of Sweden.

    Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else. 

    You always have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked. 

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  • Yes. It is very common for carpets to shed during the first few weeks, especially in high traffic areas, making it easy to spot small fibres. Do not worry – loose and excess fibres from the rug are characteristics of the material used. 

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  • The care instructions for the carpet of course vary depending on the material. However, we always recommend that you turn to a professional carpet cleaner in your area to do the job. We do not recommend that you attempt to wash the carpet yourself.

    If you handle your carpet properly, you will not need to take it to a carpet cleaner very often. Read more about carpet care, maintenance, and stain removal on our Encylopedia page.

    We also sell a stain remover that is effective against most stains.

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  • A Patchwork carpet is made from older Turkish rugs, which are cut into smaller pieces and sewn together in new designs and sizes. The colors and patterns match and are specially selected. The majority has a sewn back.

    Patchwork is made from rugs that are between 20 and 50 years old. The result is a blend of traditional Turkish rug design and a contemporary retro style.

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  • A Colored Vintage is made from hand-knotted rugs that are at least 20-50 years old. Each carpet is carefully selected and goes through a unique process where the pile is shaved and the colors are neutralized before the mat becomes colored in a new exciting color. The result is a blend of traditional carpet design and a contemporary retro style in a sustainable way.

    A Colored Vintage mat can over time lose parts of the original characteristic color impression, which will further enhance the mat's unique features. Due to this fact, we advise that you protect the floor by using an anti-slip underlay underneath the carpet.

    Please note that these rugs have a deliberately worn appearance.

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  • All sizes and colors of carpets we have in stock are shown on our website. If a size or a color is not visible online, it is, unfortunately, sold out at the moment. In case another customer chooses to return it, the size/color might be back in stock. We would suggest that you check back in a couple of weeks. 

    It might occur though that a sold-out style will be restocked if it's not a unique carpet. Our Customer Service will be happy to answer any questions regarding stock availability. 

     

    Unique rugs
    Since there is only one carpet produced, it is not available in other sizes or colors. Feel free to try using our search filter to find suitable alternatives or our customer service will be happy to help you find a similar carpet.

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Delivery

  • We will send you a delivery confirmation containing your tracking number once your order has been dispatched from our warehouse.

    You can use this number to track your package on the carrier's website. 

    The tracking information is also available in your customer account on our website. 

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  • All carpets shown on the website are in stock for immediate delivery. Usually, we deliver within 1-5 working days within the EU and 2-8 working days to other parts of the world. Our warehouse is based in Malmoe, Sweden.

    You will get a more precise estimated delivery time in the checkout. 

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  • If your order has been damaged during transport, you must notify the driver immediately, so that he makes a note on the consignment note upon receipt. Then contact our customer service and report the issue and attach pictures that show the damages and the packaging. Remember to unpack the carpet and check it to discover both hidden and visible damage.

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  • We always offer at least one free shipping alternative. You're also able to choose express delivery for an additional cost. 

    You will see more precise prices and freight options in the checkout. 

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  • We offer door-to-door delivery. Your order is delivered to your house by a shipping company. You can always choose from at least one free shipping option when ordering within the EU.

    Depending on the size and weight of the parcel and your country of residence, the order can be delivered with a variety of freight companies. The relevant shipping options for your delivery are presented in the checkout.

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Payment

  • No. The customs and duty fees for orders to the UK and Ireland are covered by CarpetVista. Your order will be dispatched from our warehouse in Sweden.

     

    For deliveries to the US please visit our USA website for correct prices and delivery options: To the USA website

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  • We accept payments in £ GBP (British Pounds) € EUR (Euros) and $ USD (US Dollars)

    We'll select the currency normally used in your country where available and where we don't offer payments in your local currency, we'll process the payment in € EUR.

    You can switch to another currency by clicking on the currency stated in the top right corner of the header.

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  • We offer a variety of payment methods so that you have the freedom to choose what suits you best. You can pay for your order on our website using one of the following payment methods:

    • Credit card (VISA or MasterCard)
    • Paypal
    • Bank transfer

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  • The transactions on our website are very secure and we co-operate with Nets which handles all our Internet payments. All payments are made on a safe encrypted connection for your security and to protect and prevent our customers from fraud. All payments are authorized with a technique know as 3D-Secure. All payments are also controlled manually for your safety.

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