• United Kindom and Ireland

    We cover the costs of return shipments from the United Kingdom, Ireland as well as the other countries of the European Union. For all countries outside the European Union, that aren't part of the United Kingdom, the customer pays for the return shipping costs.

     

    USA

    We can arrange for safe return shipping by UPS or FedEx at a fixed price of 47 € regardless of how many carpets you return at any one time, exceptions to this rule apply to carpets over 15 sqm where we can help arrange for return shipping at cost price. The customer pays for return shipping.

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  • Returning should be quick and easy! When your rug is returned, it usually takes 1-5 working days before it is received by our warehouse. Once we have received the return, we disinfect the package and our competent warehouse staff inspects the carpet to ensure that it is returned in the same condition as we sent it.

    When the return has been completed, we will send a confirmation and a return receipt to your e-mail.

    The reimbursement is issued immediately and is usually completed within 1-3 banking days after receiving the return receipt, depending on which payment method you have chosen.

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  • You're able to return your carpet within 30 days after receiving it.
     
    In order to return, please contact our customer service by phone or email. Our support staff will provide you with all the necessary documents and instructions to return the carpet to us. The e-mail will also include a PDF file for the return shipping label that you can print at home.
     
    We arrange a pick up at your house - no need to carry the carpet to a post office.
     
    As soon as the carpet is received by our warehouse and inspected, the amount for the order will be refunded.

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